Substitution, Cancellation, Return & Refund Policy

Below are our return, refund and substitution policies.

Substitutions

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellations

Should any customer place an order through beyondthedecorobx.com or over the phone and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If you need to cancel an order after you place it, it is best if you call the flower studio directly at 252-305-4841 for a faster response. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

Refund & Return Policy

Beyond The Decor OBX stands behind every product we sell. But if for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact via email or phone. We will do whatever it takes to make it right. Because we know that if you’re not satisfied, neither are we. We will work through what the issue is and determine a solution, that may involve a partial refund for your purchase, a gift card or a replacement of the original arrangement.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Beyond The Decor directly. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge.

Beyond The Decor OBX is not responsible for any order where the recipient refuses to accept the item. Beyond The Decor OBX will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

GENERAL AGREEMENT

As the purchaser of items from Beyond The Decor OBX, the purchaser agrees that:

All sales are final.
As flowers are a perishable item, returns are only accepted under the following circumstances:
- All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- We will happily replace any damaged item, which may have had its quality affected during shipping
- As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns
As all flowers are not always in season, or not in stock, Beyond The Decor OBX reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
If no name is specified for the “card message”, will will put the name of the sender on the card
Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.